Frequently Asked Questions
We hope that you can find the answers to your questions here, but if you’re still stumped, please contact us for a helping hand.
Three days – we generally deliver the day before your event and pick up the following day. Extended hire, same-day collection and after-hours collection is also available on request for an additional fee.
We only allow DIY hire on selected items. Most of our larger furniture items are not available for DIY hire. There is a $20 packing fee for all DIY orders. There is no minimum hire amount.
We require $500 non-refundable booking deposit for all styling, coordination and planning bookings. For smaller hire-only bookings, the deposit is $250. Your balance payment is due one month before your event date.
Yes we do! We provide hire, styling, coordination and flowers for birthday parties, baby showers, hens celebrations, proposals and corporate events such as Christmas parties and gala dinners.
Yes! If you would love to use us for your event styling but already have another company booked for hire or flowers for example, we will happily create our styling plan based around those items and work with those suppliers on your event day. Same goes for hire. You can hire from us and have another company set it up for you.
We travel as far south as Yamba and as far north as the Sunshine Coast. We also travel inland to Toowoomba and the surrounding areas. Outside of these areas we can offer selected services such as planning, styling and coordination.
We do! We can offer selected services such as planning, styling and coordination to help you pull off your dream destination wedding without any stress.
For events affected by COVID-19 and any government-imposed restrictions, we offer the following;
- Postpone to a date (pending availability) within 12 months. Note that any floral booking that moves into the next calendar year will have a 10% increase applied.
- Credit note – if your event is changing completely, we will offer a credit note to all monies paid to use on any of our services over the next 12 months. Must be used in 1 booking.
- Cancel – if you are choosing to no longer hold your event and are unable to use a credit note with us, please note your booking deposit is non-refundable. Any monies paid on top of this will be refunded minus any works completed to date.